Analyzing User Tasks

Task analysis starts with a list of what the audience will do with the software, why they will do it, when and how. Developers must analyze what the users may want to accomplish. In the audience analysis, developers will analyze a product from the user's point of view and develop a list of scenarios that will inform the online help system. This is accomplished by the use of scenarios, or "real world" situations that users face in the performance of their tasks.

Typical tasks may include:
  • Access the system
  • Create records
  • View records
  • Edit records
  • Delete records
  • Copy records
  • Print records
  • Creat reports
  • Exit the system
  • Setting up and maintaining databases


Weber, Jean Hollis. "What are the Audiences' Tasks." Is the Help Helpful?. Ed. Frazier. Whitefish Bay: Hentzenwerke, 2004. 27. Print.


Original Author: Laine Worrix
Contributors:Linda Page
Editors: Sandra Ramirez, Tammy Fitzpatrick